Safe Steps

About

Speak to Someone 365 Days a Year

Safe Steps operates Victoria’s only 24/7 statewide family and domestic violence crisis support service. We provide confidential and compassionate assistance to anyone experiencing family and domestic violence, offering immediate support, safety planning, and emergency response coordination.

We are Rainbow Tick accredited, demonstrating our commitment to providing safe, inclusive, and affirming support for LGBTIQA+ people in crisis.

Whether you need urgent intervention or guidance on your options, we are just a call away.

How We Can Help

Safe Steps provides a lifeline to individuals and families in crisis. Our services include:

24/7 Crisis Support – Immediate assistance to help you take the first step to safety.
Crisis Accommodation – Safe and supportive spaces for individuals and families escaping violence.
Disability Support – Accessible, inclusive assistance through our Disability Family Violence Crisis Response Initiative.
Pets in Crisis Program – Temporary housing and care for pets in partnership with animal shelters.
Family Advocacy and Support Services (FASS) – Social support in collaboration with the Federal Circuit and Family Court of Australia.

What You Can Expect

When accessing Safe Steps services, you will:
✔ Feel safe, heard, and believed.
✔ Be treated with dignity, respect, and sensitivity.
✔ Receive clear information about our services and other support options.
✔ Make your own choices and decisions.
✔ Involve an advocate of your choice.
✔ Have your privacy protected ([link to policy]).
✔ Access your own records.
✔ Provide feedback without fear of repercussions (email: quality@safesteps.org.au).

We are here to support you every step of the way.

We are registered as: Not-for-profit.

More details

LGBTIQ Owned and Operated: No
Service Delivery Format: